At Rocking My Soul, your satisfaction is important to us. Please review the following guidelines regarding returns, damages, and missing items.
Reporting Damages or Missing Items
- Contact us with your Order Number and details of the issue.
- We may ask whether the item was checked off on the invoice/packing slip and the name of the person who signed for the delivery, if applicable.
- For damaged items, you must notify us within 10 days of delivery and provide photos of the damage.
- No replacements or refunds will be issued without prior approval.
Returns & RMA Numbers
- Returns require a valid RMA (Return Merchandise Authorization) number issued by Rocking My Soul.
- The purchaser is responsible for return shipping.
- No merchandise will be accepted or replaced without prior authorization.
Eligibility for Returns
- Items must be unused, in resale condition, and returned in their original packaging.
- Returns must be initiated within 30 days of purchase.
- Acceptable returns include most regularly priced merchandise in new condition.
Non-Returnable Items
Some items cannot be returned, including:
- Oils transferred into plastic containers (not in resale condition).
- Discontinued items.
- Gift cards, downloadable products, courses, and other virtual items.
- Consumables (including smoke blends, some herbs, and perishable items like food).
- Personal care, sanitary goods, or health-related products.
- Hazardous materials, flammable liquids, or gases.
Refunds
- Once your return is received and inspected, you will be notified by email about approval or rejection of your refund.
- Approved refunds will be issued to your original payment method within a standard processing time-frame.
- Shipping fees are non-refundable. If your order was refused or returned undeliverable, return shipping plus a $2 restocking fee will be deducted.
Exchanges
We only replace items that are defective or damaged. If you need the same item exchanged, please contact us.
Sale Items
Only regularly priced items may be refunded. Sale items are final sale and cannot be refunded.
Return Shipping Address
We may accept returns to the physical store at our discretion. Otherwise, the return address will be provided with your RMA number.
Customers are responsible for return shipping costs. We recommend using a trackable service or shipping insurance, as we cannot guarantee receipt of returned items.
Late or Missing Refunds
If you haven’t received a refund:
- Check your bank account again.
- Contact your credit card company—it may take time before your refund posts.
- Contact your bank, as processing delays are possible.
If you’ve done all this and still have not received your refund, please contact us.
Need Help?
For any questions about returns, damages, or missing items, please reach out to us!